What to tell us when you call
The fastest path is a clear phone triage. Tell us the site suburb, equipment type, current temperature, fault code if visible, stock risk and whether the site is trading.
- Suburb and access details
- Equipment brand and model if visible
- Temperature reading and how long it has been rising
- Any alarm, controller or power issue
- Stock, patient, beer or service risk
For urgent breakdowns, call first
If a cool room, freezer room or commercial fridge is warming up during trade, call the 24-hour ColdLine so ClubCold can triage the risk immediately.
Why phone triage matters
A refrigeration breakdown can be electrical, airflow, controller, refrigerant, door-hardware or site-access related. A fast call gives the technician enough context to bring the right parts, protect the stock and avoid wasting the first visit.
- Current cabinet or room temperature
- How long the temperature has been rising
- Visible alarms or fault codes
- Brand and model if visible
- Whether the site is trading now
Questions before you call
Do you handle residential fridge breakdowns?
No. ClubCold is focused on commercial refrigeration, commercial HVAC, cold-chain and venue equipment.
What number do I call after hours?
Call 0409 33 77 11. It is the public 24-hour service line listed for ClubCold.
What should I do if my cool room is warming up during trade?
Call first, then record the current temperature, check whether doors are sealing, avoid unnecessary resets and move high-risk stock only if your food-safety or cold-chain process requires it.
Can ClubCold help with SKOPE fridge breakdowns after hours?
Yes. Call with the SKOPE model, current temperature, alarm or fault code and what stock is at risk so ClubCold can triage the job properly.
Is a freezer room breakdown always urgent?
If temperature is rising, doors are not sealing, ice is building up or stock value is high, treat it as urgent. Waiting can turn a repair into a stock-loss event.